Customer Service and Shipping


Call: 1.888.472.6866
Fax: 404.760.1979
Email: orders@bindersart.com
Mail orders to:
BINDERS Art Supplies and Frames®
Orders Department
3330 Piedmont Rd.
Suite 18
Atlanta, GA 30305

If you would like to pay for an order using a Gift Card please contact our Ordering Department at 1-888-472-6866.

BINDERS SHIPPING INFORMATION


Most items ordered by 11am will be shipped same day.  Orders placed after 3pm will ship the following business day.  During peak business times of the year some orders can take up to 48 hours for processing.

Holiday Service Schedule: We follow FedEx's Holiday Service Schedule

Please note: some items may require an additional charge due to size or weight (examples: large canvas and boards, sand, gallons of paint, and other heavy items). The shipping fees for those items will be reflected when you add those items to your cart.  If applicable, a representative will contact you. Please note that items containing hazardous materials cannot be shipped to destinations outside the continental U.S.

Notes:

Due to the fluctuating cost of gas prices, shipping rates are not guaranteed and should be considered estimates.  Your shipping charge could be more than what is quoted on your order.  If you have questions or concerns please contact Customer Service (1.888.472.6866 ext. 204).  We offer FREE GROUND SHIPPING on orders totaling $150 or more (some exceptions apply).  Hazardous materials and aerosol sprays cannot be shipped via air freight, due to their highly flammable makeup.

Gift Cards

Gift cards will be shipped via USPS Mail.  If no alternate address is given, we will mail them to the purchaser.  Virtual Gift Cards will be sent via email to Gift Card recipient.

FREE SHIPPING:

Orders totaling $150 or more requesting FedEx Ground or Smartpost will not be charged shipping orders unless certain criteria are met.  Overweight and Oversized orders will not receive Free Shipping due to extra costs incurred by the carrier.  Hazardous materials could also incur extra charges as well.  You will be notified of the charges at checkout.

Exceptions:  Supplementary shipping charges will be added to Factory-Direct drop shipments, International orders, and orders to be shipped to Alaska, Hawaii, Puerto Rico and other U.S. Territories.  Some items require delivery by truck and will be billed an additional charge.  The materials include (but are not limited to): Paper & Kraft Rolls, Stretched Canvas, any assortment of Clay, Plaster, Molding Material totaling 45lbs or more, Cases of Foam Board 32x40 or larger, Furniture, Easels, and any Heavy items totaling 45lbs or more.


INTERNATIONAL SHIPPING (Including US Territory outside of the Contiguous 48 States)

Duties and taxes are not included in the International Shipping Costs.  International customers are required to pay those through their own government channels.  Hazardous Materials and other Regulated Materials shipping to Canada & Mexico cannot be shipped via Air.  In some cases Free shipping may not apply to International Orders.

FEDEX SMARTPOST:
FedEx Smartpost shipments take an average of 2-7 days for delivery.  When choosing this method please account for this shipping time for any orders needed by a certain date.  We recommend orders needed in 5 days or less use Ground Shipping, 2 Day or Overnight.

PAYMENT METHODS

Acceptable forms of payment for on-line ordering are: MASTERCARD, VISA, AMEX, and DISCOVER and PayPal.

ONLINE PRICING

Our web pricing may differ from in-store pricing. Web prices are valid when purchasing on the web only.  Web prices cannot be redeemed in store.

RETURNS POLICY

At Binders Art Supplies & Frames we want to make sure you are 100% satisfied.  We will do our best to work with you on any returns to make the process as easy as possible.  Please review our Return Policy.

Returns must be made within 30 days of receipt.

Please call or email us to authorize all returns.  Shipping costs will not be refunded.   You may upgrade your purchase on those items but refunds are not available. After receiving authorization, include a copy of your receipt and a note with the reason for the return. Original shipping charges for defective or mistakenly shipped items will be credited. Merchandise returned as a result of a customer order error will be subject to a 15% restocking charge.  Some items are not available for return. See below for a complete listing of all non-returnable items.

Send the package to:

BINDERS Art Supplies and Frames®
Attn: Return Dept.
3330 Piedmont Rd. NE
Suite 18,
Atlanta, GA 30305

Please understand that some items are not returnable. All web orders that require assistance and/or returns must be processed through BINDERS® web sales/order department. BINDERS® is unable to process a web order return at one of its retail store locations in Atlanta or Charlotte.

Returns for online purchases cannot be made in store.

If merchandise is returned for reasons outside of those listed below, the customer is responsible for the return freight and will be charged a minimum 15% restocking fee.

Returns due to damaged, defective product(s), or wrong item shipped will be reviewed by our Customer Service department for proper return or disposal. 

Returning Drop Shipped Items:

Some items are shipped directly from the Manufacturer.  These products will have a notification in their description that they are not stocked in our store.  When a return for these products is necessary please contact Customer Service (1.888.472.6866 ext. 204) for instructions on returns.  Merchandise returned due to customer error will be subject to a minimum of a 15% restocking fee and will be responsible for shipping charges.

Returning In-Store Stocked Items:

We recommend using FedEx or UPS to ship items for returns, however it is not required.  We prefer these two carriers for the ability to track your packages.  If the shipment is lost or damaged en route to us, you may follow up with the carrier for claim resolution.  If no resolution is met we will not offer a refund.  Merchandise returned due to customer error will be subject to a minimum of a 15% restocking fee and will be responsible for shipping charges.

*When returning Paper products to the store, all items must be inspected by a Manager to ensure they are in saleable condition.  If the items are not suitable for resale the return will not be accepted and we will not issue a refund.

Please click HERE to view our Return Policy.

Damaged Items:

We request that you inspect your delivery upon receipt.  If there is damage to the box please take notes and pictures of the box and damaged contents.  Contact Customer Service (1.888.472.6866 ext. 204) immediately with this information so that we can promptly send out your replacements and file a claim with the carrier.  If you are present when the delivery arrives you have the option to refuse the delivery if it is damaged.  If you are aware of damage please have the driver sign the receipt and verify the damage. We also request that you count your packages and items upon receipt as to ensure you have received your order in its entirety. If you are unsure about any damage please contact Customer Service (1.888.472.6866 ext. 204).  All of our shipments are ensured so any expedited response is greatly appreciated.

INFORMATION COLLECTION AND USE

BINDERS Art Supplies and Frames® the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. BINDERS Art Supplies and Frames® collects information from our users at several different points on our web site. By ordering on the website you are automatically added them to our email list. You may easily opt out on any email from us or by contacting us at webmaster@bindersart.com. We will be happy to remove you or adjust your preferences.

We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

BACKORDERS

BINDERS Art Supplies and Frames® the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. BINDERS Art Supplies and Frames® collects information from our users at several different points on our web site. By ordering on the website you are automatically added them to our email list. You may easily opt out on any email from us or by contacting us at webmaster@bindersart.com. We will be happy to remove you or adjust your preferences.

All of our items are available for backorder if we are out of stock. Please allow 10 to 14 days for delivery of backordered items. If more than one item is backordered on your order, we reserve the right to hold the order until all backorder items have been filled and at such time ship the order complete. If your order should contain a back ordered item, a customer service representative will contact you to discuss the progress, cancellation and or change of your order.

WEBSITE DISCLAIMER
Photographs are representative of products offered. Props and accessories not included. Items may vary from those shown. Not responsible for typographical errors. Some items are missing images and extended descriptions. We are working on getting all of these uploaded. We do our best to reflect quantities and correct pricing. Sometimes they are incorrect. We will contact you if you order a product that we do not currently have in stock or is incorrectly priced.  If we ship the incorrect item or if we mark an item at the incorrect price we will contact you and credit your order. In-store coupons and gifts cards cannot be used online. 

RETURNS POLICY
Please call or email us to authorize all returns. Shipping costs will not be refunded. Returns are NOT available on portfolios or projectors. You may upgrade your purchase on those items but refunds are not available. After receiving authorization, include a copy of your receipt and a note with the reason for the return. Original shipping charges for defective or mistakenly shipped items will be credited. Merchandise returned as a result of a customer order error will be subject to a 15% restocking charge. Send package to BINDERS Art Supplies and Frames®., Attn: Return Dept., 3330 Piedmont Rd. NE Suite 18, Atlanta, GA 30305. Please understand that some items are not returnable. All web orders that require assistance and/or returns must be processed through BINDERS® web sales/order department. BINDERS® is unable to process a web order return at one of its retail store locations in Atlanta or Charlotte.

DAMAGE CLAIMS
In the event that you receive a package that has been damaged or tampered with, the following simple procedure should be followed: Sign the carrier's bill of lading and note that the outside carton appears damaged. If a loss or damage has taken place, notify the carrier by phone within 72 hours. All our shipments are insured, so if for any reason you do not get satisfaction, call us for assistance. We'll be happy to assist you.


PRIVACY STATEMENT
This privacy statement discloses the privacy practices for www.bindersart.com (BINDERS Art Supplies and Frames®). This web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and its privacy. If you feel that this company is not abiding by its posted privacy policy, you should contact Customer Service at 1.888.472.6866 by phone.

INFORMATION COLLECTION AND USE
BINDERS Art Supplies and Frames® the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. BINDERS Art Supplies and Frames® collects information from our users at several different points on our web site. By ordering on the website you are automatically added them to our email list. You may easily opt out on any email from us or by contacting us at webmaster@bindersart.com. We will be happy to remove you or adjust your preferences.

We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.