Frequently Asked Questions


1. Where are you located?

ATLANTA, GEORGIA:
3330 Piedmont Rd. Suite 18 Atlanta, GA 30305 • 404.237.6331
Store Hours: Mon - Fri 9am - 8pm • Sat 10am - 7pm • Sun 11am - 6pm
Framing Hours: Mon - Fri 9am - 6pm • Sat 10am - 6pm • Sun 11am - 6pm

CHARLOTTE, NORTH CAROLINA:
284 South Sharon Amity Rd. Charlotte, NC 28211 • 704.442.2608
Store Hours: Mon - Fri 9am -7pm • Sat 10am -7pm • Sun 12pm -6pm
Framing Hours: Mon - Sat 10am - 6pm • Sun 12pm - 6pm

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2. Shipping and Handling Fees

 

PLEASE NOTE: We do not ship to PO Boxes. In addition, in some instances your order my come to you by UPS if we have it shipped directly from a distributor or manufacturer. 

 

 Your order to a physical address within the 48 contiguous states will typically be shipped via FedEx Ground and will be delivered within 1-5 business days. Rates for FedEx Two Day and FedEx Overnight may be obtained by looking at the chart below. Certain orders may not be able to be shipped Two Day or Overnight, depending on the items in your order. A customer service representative will contact you if there is an issue. Shipping charges are subject to change without notice.


Please order by 3pm on to ensure your shipping preferences (on instock items). Please note that we do not fill orders on the weekend. If an instock item is ordered by 11am Monday through Friday, a FedEx Ground order will typically be delivered in one to five days, a FedEx Two Day order will be delivered by the end of the second business day and a FedEx Overnight order will be delivered the next business day by 5pm.


Holiday Service Schedule:
We follow FedEx's Holiday Service Schedule. The last day to place orders to ship to receive by Christmas is Monday December 20.


Please note: some items may require an additional charge due to size or weight (examples: large canvas and boards, sand, gallons of paint and other heavy items). The shipping fees for those items are different from those on the table below and will be indicated when you add an applicable item to your cart.



3. Can I cancel my order?
If your order has not already been delivered, or is not on its way to be delivered, you may cancel your order within 24 hours of the ship date by contacting us. If your order has already been sent out for delivery or a delivery attempt has been made, we will be unable to cancel your order. Back to Top

4. How can I order one of your print catalogs?
Currently we do not offer print catalogs. Back to Top

5. How can I check the status of my order?
You may check the status of your order from our website, by logging into your account. You may view your complete order history in your account. Back to Top

6. What if I forgot my Login Name and Password to access "My Account"?
If you have already registered your name and password, but do not remember your account login information, please go to the sign in page and follow the instructions to have your login name and password e-mailed to you. Back to Top

7. Is this site secure for on-line ordering?
It is a top priority for us at BINDERS Art Supplies and Frames® to ensure that our web site is secure and safe for our customers. When you place your order on our website, your order information is secured by SSL technology and we use the Authorize.Net payment gateway to protect your information using the highest levels of encryption and security protocols available in the industry. Back to Top

8. What is your return policy?
Please call or email us to authorize all returns. Shipping costs will not be refunded. Returns are NOT available on portfolios or projectors. You may upgrade your purchase on those items but refunds are not available. After receiving authorization, include a copy of your receipt and a note with the reason for the return. Original shipping charges for defective or mistakenly shipped items will be credited. Merchandise returned as a result of a customer order error will be subject to a 15% restocking charge. Send package to BINDERS Art Supplies and Frames®., Attn: Return Dept., 3330 Piedmont Rd. NE, Suite 18, Atlanta, GA 30305. Please understand that some items are not returnable. All web orders that require assistance and/or returns must be processed through BINDERS® web sales/order department. BINDERS® is unable to process a web order return at one of its retail store locations in Atlanta or Charlotte.

Damage Claims: In the event that you receive a package that has been damaged or tampered with, the following simple procedure should be followed: Sign the carrier's bill of lading and note that the outside carton appears damaged. If a loss or damage has taken place, notify the carrier by phone within 72 hours. All our shipments are insured, so if for any reason you do not get satisfaction, call us for assistance. We'll be happy to assist you.
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9. What methods of payment do you accept?
Acceptable forms of payment for on-line ordering are: MASTERCARD, VISA, AMEX, DISCOVER. Back to Top

10. Can I check the balance of my gift card?
Yes! You can check your gift card balances here: http://www.givex.com/Merchant_pages/publicwebsite/terminal/terminalframes.htm Back to Top