Customer Service  

Shipping and Handling Fees

Your order to a physical address within the 48 contiguous states will typically be shipped via FedEx Ground and will be delivered within 1-5 business days. Rates for FedEx Two Day and FedEx Overnight may be obtained by looking at the chart below. Certain orders may not be able to be shipped Two Day or Overnight, depending on the items in your order. A customer service representative will contact you if there is an issue. Shipping charges are subject to change without notice. Please note: All web orders for pick up will be ready upon confirmation notice.

Please order by 3pm on to ensure your shipping preferences (on instock items). Please note that we do not fill orders on the weekend. If an instock item is ordered by 3pm Monday through Friday, a FedEx Ground order will typically be delivered in one to five days, a FedEx Two Day order will be delivered by the end of the second business day and a FedEx Overnight order will be delivered the next business day by 5pm.

Please note: some items may require an additional charge due to size or weight (examples: large canvas and boards, sand, gallons of paint and other heavy items). The shipping fees for those items are different from those on the table below and will be indicated when you add an applicable item to your cart.

Order Total	FedEx Ground Fees	FedEx Two Day Fees	FedEx Overnight Fees
Up to - $29.99	$7.95	$18.95	$23.95
$30.00 - $49.99	$9.95	$20.95	$24.95
$50.00 - $74.99	$10.95	$21.95	$26.95
$75.00 - $99.99	$11.95	$23.95	$28.95
$100 - $149.99	$13.95	$27.95	$33.95
$150 - 199.99	$15.95	$30.95	$42.00
$200 - $299.99	FREE*	$42.95	$55.00
$300 and Up	FREE*	16% of order total	21% of order total
*not available for drop shipments, oversize packages and freight items
Freight Service Required for certain items (ie: easels, drafting tables and large canvas). The shipping fees for those items are different from those on the table above and will be indicated when you add an applicable item to your cart.

Backorders 

Payment Methods

Acceptable forms of payment for on-line ordering are: MASTERCARD, VISA, AMEX, DISCOVER. If you have an account, you may pay on account.

Online pricing

Customers online receive Binders’ best pricing. Some customers will be familiar with our Preferred Customer Program. The pricing that you get online is Preferring Pricing.

Website Disclaimer

Photographs are representative of products offered. Props and accessories not included. Items may vary from those shown. Not responsible for typographical errors. Some items are missing images and extended descriptions. We are working on getting all of these uploaded. We do our best to reflect quantities. Someimes they are incorrect. We will contact you if you order a product that we do not currently have in stock. In-store coupons and gifts cards cannot be used online.
 

Returns Policy

Please call or email us to authorize all returns. Shipping costs will not be refunded. Returns are NOT available on portfolios or projectors. You may upgrade your purchase on those items but refunds are not available. After receiving authorization, include a copy of your receipt and a note with the reason for the return. Original shipping charges for defective or mistakenly shipped items will be credited. Merchandise returned as a result of a customer order error will be subject to a 15% restocking charge. Send package to Binders Art Supplies and Frames., Attn: Return Dept., 3330 piedmont rd ne, Atlanta, GA 30305. Please understand that some items are not returnable.

All web orders that require assistance and/or returns must be processed through BINDERS web sales/order department. BINDERS is unable to process a web order return at one of its retail store locations in Atlanta or Charlotte.

Damage Claims

In the event that you receive a package that has been damaged or tampered with, the following simple procedure should be followed: Sign the carrier's bill of lading and note that the outside carton appears damaged. If a loss or damage has taken place, notify the carrier by phone within 72 hours. All our shipments are insured, so if for any reason you do not get satisfaction, call us for assistance. We'll be happy to assist you.