Customer Service and Shipping


Call: 1.888.472.6866
Fax: 404.760.1979
Email: orders@bindersart.com
Mail orders to:
BINDERS Art Supplies and Frames®
Orders Department
3330 Piedmont Rd.
Suite 18
Atlanta, GA 30305

BINDERS SHIPPING INFORMATION


Most items, depending on availability, ordered by 11am EST, Monday - Friday, will be shipped same day.  Orders placed after 3pm EST, Monday - Friday, will ship the following business day. Orders placed on weekends or holidays will be received, but not processed until the following work day.  During peak business times of the year some orders can take up to 48 hours for processing.

Holiday Service Schedule: We follow FedEx's Holiday Service Schedule

Please note: some items may require an additional charge due to size or weight (examples: large canvas and boards, sand, gallons of paint, and other heavy items). The shipping fees for those items will be reflected when you add those items to your cart.  If applicable, a representative will contact you. Please note that items containing hazardous materials cannot be shipped to destinations outside the continental U.S.

Notes:

Due to the fluctuating cost of gas prices, shipping rates are not guaranteed and should be considered estimates.  Your shipping charge could be more than what is quoted on your order.  If you have questions or concerns please contact Customer Service (1.888.472.6866 ext. 204).  We offer FREE GROUND SHIPPING on orders totaling $150 or more (some exceptions apply).  Hazardous materials and aerosol sprays cannot be shipped via air freight, due to their highly flammable makeup.

Gift Cards

Gift cards will be shipped via USPS Mail.  If no alternate address is given, we will mail them to the purchaser.

FREE SHIPPING:

Orders totaling $150 or more requesting FedEx Ground or Smartpost will not be charged shipping orders unless certain criteria are met.

NOTE : Overweight, Oversized and Hazardous Materials orders DO NOT qualify for Free Shipping and may incur extra charges. 

Exceptions:  Supplementary shipping charges will be added to Factory-Direct drop shipments, International orders, and orders to be shipped to Alaska, Hawaii, Puerto Rico and other U.S. Territories.  Some items require delivery by truck and will be billed an additional charge.  The materials include (but are not limited to): Paper & Kraft Rolls, Stretched Canvas, any assortment of Clay, Plaster, Molding Material totaling 45lbs or more, Cases of Foam Board 32x40 or larger, Furniture, Easels, and any Heavy items totaling 45lbs or more.

INTERNATIONAL SHIPPING (Including US Territory outside of the Contiguous 48 States)

Duties and taxes are not included in the International Shipping Costs.  International customers are required to pay those through their own government channels.  Hazardous Materials and other Regulated Materials shipping to Canada & Mexico cannot be shipped via Air.  In some cases Free shipping may not apply to International Orders.

FEDEX SMARTPOST:
FedEx Smartpost shipments take an average of 7 - 10 days for delivery, dependant on customers location.  When choosing this method please account for this shipping time for any orders needed by a certain date.  We recommend orders needed in 5 days or less use Ground Shipping, 2 Day or Overnight.

PAYMENT METHODS

Acceptable forms of payment for on-line ordering are: MASTERCARD, VISA, AMEX, DISCOVER, PayPal and BINDERS Gift Cards.

ONLINE PRICING

Our web pricing may differ from in-store pricing. Web prices are valid when purchasing on the web only.  Web prices cannot be redeemed in store.

RETURN POLICY

Binders® is committed to 100% guest satisfaction. Most unopened items in “like-new” condition, returned within 90 days will receive a full refund, exchange or store credit when accompanied by a valid receipt. However, non-receipt returns or exchanges will be accepted with a valid form of id for store credit only.

When returning items from a web order please include a copy of the receipt/Packing slip and note the reason for the return. Send all packages to:

Binders® Art Supplies and Frames

Attn: Returns Department

3330 Piedmont Road NE, Suite 18

Atlanta, Ga 30305.

 

For returning drop shipped or special orders please call 404.941.2054 Monday through Friday from 9 AM to 4 PM for instructions. Drop-Ship and Special order items are often delivered directly from the manufacturer and may be subject to a 15% restocking fee. At this time return items for web, special order and drop-ship items cannot be made at in-store locations. Shipping fees with any return or exchange are non-refundable.

 

Items that have been sold as “discontinued”, “Manager’s Special, noted as “final sale” such as books, items outside of their original packaging or damaged items not due to manufacturers defects are not eligible for returns. Cash returns over $50 will be refunded by check within 30 days.

Damaged Items:

We request that you inspect your delivery upon receipt.  If there is damage to the box please take notes and pictures of the box and damaged contents.  Contact Customer Service (1.888.472.6866 ext. 204) immediately with this information so that we can promptly send out your replacements and file a claim with the carrier.  If you are present when the delivery arrives you have the option to refuse the delivery if it is damaged.  If you are aware of damage please have the driver sign the receipt and verify the damage. We also request that you count your packages and items upon receipt as to ensure you have received your order in its entirety. If you are unsure about any damage please contact Customer Service (1.888.472.6866 ext. 204).  All of our shipments are ensured so any expedited response is greatly appreciated.

INFORMATION COLLECTION AND USE

BINDERS Art Supplies and Frames® the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. BINDERS Art Supplies and Frames® collects information from our users at several different points on our web site. By ordering on the website you are automatically added them to our email list. You may easily opt out on any email from us or by contacting us at webmaster@bindersart.com. We will be happy to remove you or adjust your preferences.

We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

BACKORDERS

BINDERS Art Supplies and Frames® the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. BINDERS Art Supplies and Frames® collects information from our users at several different points on our web site. By ordering on the website you are automatically added them to our email list. You may easily opt out on any email from us or by contacting us at webmaster@bindersart.com. We will be happy to remove you or adjust your preferences.

All of our items are available for backorder if we are out of stock. Please allow 10 to 14 days for delivery of backordered items. If more than one item is backordered on your order, we reserve the right to hold the order until all backorder items have been filled and at such time ship the order complete. If your order should contain a back ordered item, a customer service representative will contact you to discuss the progress, cancellation and or change of your order.

WEBSITE DISCLAIMER
Photographs are representative of products offered. Props and accessories not included. Items may vary from those shown. Not responsible for typographical errors. Some items are missing images and extended descriptions. We are working on getting all of these uploaded. We do our best to reflect quantities and correct pricing. Sometimes they are incorrect. We will contact you if you order a product that we do not currently have in stock or is incorrectly priced.  If we ship the incorrect item or if we mark an item at the incorrect price we will contact you and credit your order. In-store coupons and gifts cards cannot be used online. 

PRIVACY STATEMENT
This privacy statement discloses the privacy practices for www.bindersart.com (BINDERS Art Supplies and Frames®). This web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and its privacy. If you feel that this company is not abiding by its posted privacy policy, you should contact Customer Service at 1.888.472.6866 by phone.