Returns Policy
Call: 1.888.472.6866
Fax: 404.760.1979
Mail orders to:
BINDERS Art Supplies and Frames®
Orders Department
3330 Piedmont Rd.
Suite 18
Atlanta, GA 30305


BINDERS will gladly provide a refund, credit or exchange for merchandise returned within 30 days of purchase with tags attached, in original packaging & accompanied by the original sales receipt.  If merchandise is returned without receipt and/or if tags are not attached, a gift card (redeemable for merchandise only) will be issued for the lowest selling price.  A check will be issued within 10 business days when merchandise over $50.00 is paid for by check.  All returns are subject to review & approval by management.

Here is a listing of items NOT availble for Returns:

  • Airbrushes
  • Books
  • Clip Art
  • Compressors
  • Discontinued Items
  • Markers & Pens
  • Mat Cutters
  • Easels
  • Furniture
  • Gift Cards
  • Opened Items
  • Damaged Items (unless damaged during shipping)
  • Paper
  • Computer Software
  • Graphic Producs (ie: Pantone)
  • Portfolios & Presentation Products
  • Books or Cases
  • Projectors
  • Lightboxes
  • Inkjet Papers
  • Specialty Cut Items
  • Special Order Items

*Some exceptions apply


Please call or email us to authorize all returns. Shipping costs will not be refunded.  You may upgrade your purchase on those items but refunds are not available. After receiving authorization, include a copy of your receipt and a note with the reason for the return. Original shipping charges for defective or mistakenly shipped items will be credited. Merchandise returned as a result of a customer order error will be subject to a 15% restocking charge. Send package to BINDERS Art Supplies and Frames®., Attn: Return Dept., 3330 Piedmont Rd. NE Suite 18, Atlanta, GA 30305. Please understand that some items are not returnable. All web orders that require assistance and/or returns must be processed through BINDERS® web sales/order department. BINDERS® is unable to process a web order return at their retail store locations.